Task information

The tasks tab displays information about tasks. All the information displayed in the tab is relative to the task level.

Tasks list

The list of tasks is displayed in the upper part of the tab. It allows you to select multiple tasks to get information specific to those tasks as well as to highlight them on the diagram on the left.

The list contains a lot of different information. To begin with, the header of the list contains 2 pieces of information:

• The total number of filtered tasks
• The percentage of selected tasks in the list

There is (from left to right) a button to filter the selection and a search field based on the name.

Just before the list itself, we find the names of the columns of the list. It features the name, the metric and statistic to display, a button to change the sort order (ascending or descending) and the percentage of tasks.

The tasks list is a multi-selection list. At initialization only the first 10 tasks are displayed, the rest are represented by the Other tasks element. To display the next 10 items, click on the arrow at the bottom of the list, the next 10 items will be subtracted from Other tasks and added to the list.
A task in the list has several elements:

• The name of the task accompanied by an icon indicating whether the task is displayed entirely or is not displayed.
• A bar acting as a graphical representation of the value of the task (depending on the metric) on the maximum value.
• The value of the task itself (depending on the metric and statistic selected)
• The percentage of occurrences of the task out of the total occurrences of tasks

Information widgets

Several information widgets are displayed after selecting a task.

Distribution widget

Shows the distribution of cases over time from the start of the case. By opening the widget wide you can aggregate the data either by day, day of the week or hour of the day.

Duration widget

Shows the evolution of case duration over time from the case start date. By opening the widget in large you can aggregate the data either by day, day of the week or hour of the day as well as change the statistics (default Average).

Nearby tasks widget

Displays the number of tasks previous, concurrent or subsequent to the selected task. Expanding the widget also shows the number of cases for each of them.

Metrics widget

Only displayed if task metrics are available!
Shows the values ​​of other metrics, which have case-level aggregation, over time. The tags at the bottom left of the widget show whether the metric is a case or task metric as well as the metric it is aggregated on at the case level.
By opening the widget in large you can aggregate the data either by day, day of the week or hour of the day as well as change the statistics (default Average). Up to 5 series can be displayed at the same time. You can also export metric data as a CSV or Excel file.
You can select which other metric to display. They are available in the selection menu at the top of the widget or window.

Dimensions widget

Only displays if task dimensions are available!
Shows the distribution of values ​​for other dimensions. The tags at the bottom left of the widget (and at the top of the window) show whether the metric is a case or task metric as well as the statistic on which it is aggregated at the case level.
By opening the widget in large you can see the distribution of values ​​in 3 different forms (piechart / barchart / bubblechart). On the piechart and barchart you can directly select values ​​from the chart to create a Dimension filter. You can also export dimension data as a CSV or Excel file.
You can select which other dimension to display. They are available in the selection menu at the top of the widget or window.